FAQ's
General Store & Product FAQs
What is GM2 Labs known for?
GM2 Labs specializes in science-backed skincare, including peptide-infused products like GHK-Cu Dermicu’s Regenerative Facial Serum designed to boost collagen, improve skin tone, and enhance elasticity.
What makes your products different from other skincare brands?
Our formulas blend clinically studied ingredients like copper peptides, niacinamide, and hyaluronic acid to support cellular renewal, hydration, and visible anti-aging results.
Are your products suitable for all skin types?
Most GM2 Labs products are lightweight and formulated to be suitable for normal, dry, combination, and aging skin — but always check product descriptions for specific recommendations.
Where are GM2 Labs products made?
GM2 Labs is a U.S.-based company offering globally accessible skincare.
How do I choose the right product for my skin concerns?
Review product details in the Catalog section on the site or contact us if you need personalized recommendations based on your skin goals.
Ordering & Payment
How do I place an order?
Browse the Catalog, select your products, add them to your cart, and checkout using secure payment options.
What currencies and regions do you support?
You can select different country/region options and currency preferences directly from the site dropdown.
Can I modify an order after it’s placed?
Contact our support team as soon as possible if you need changes. We’ll do our best to assist before the order is processed.
What payment methods are accepted?
We accept common secure online payment methods—credit/debit cards and other digital payment options as presented at checkout.
Shipping & Delivery
Where do you ship to?
GM2 Labs ships internationally. You can select your region at the top of the website for accurate shipping options.
How long will delivery take?
Delivery times vary depending on your location and the selected shipping method at checkout.
Do you offer tracking for shipments?
Yes — most orders include shipment tracking so you can monitor delivery progress.
Returns, Refunds & Policies
What is your return policy?
If a product doesn’t meet your expectations, you can return it within the return window stated on the site for a full refund (subject to policy terms).
Can I exchange a product?
Exchanges may be possible — contact support with your order details to check eligibility.
Where can I find the full Terms & Privacy Policy?
Visit the Terms of Service and Privacy Policy links located at the bottom of the website.